Customer Support Executive - Female

Introduction:

Dhaga Apparels is a contemporary apparel brand focused on delivering stylish, high-quality clothing that blends modern trends with everyday comfort. With attention to detail, premium fabrics, and thoughtful designs, Dhaga Apparels aims to create versatile pieces that elevate everyday wardrobes. Our mission is to provide customers with fashionable, reliable, and accessible clothing while ensuring a seamless and enjoyable shopping experience.

Job Responsibilities:

• Respond promptly to customer inquiries through social media, WhatsApp, email, and phone, ensuring a professional and friendly brand experience.
• Assist customers with product information, sizing guidance, order placement, and general queries related to Dhaga Apparel products.
• Handle order tracking, delivery updates, returns, exchanges, and complaint resolution in a timely manner.
• Maintain accurate records of customer interactions, feedback, and complaints in the support system.
• Coordinate with the sales, warehouse, and logistics teams to resolve order or delivery issues.
• Ensure high customer satisfaction by providing clear communication and proactive follow-ups.
• Identify recurring customer issues and share feedback with management to improve products and services.

Skills:

• Customer Handling
• Customer Satisfaction
• Communication & Coordination
• Time Management
• Basic MS Office Proficiency (Excel, Outlook, Word)

Job Location:

I.I Chundrigar Road, Karachi.

Timings:

• Monday – Friday (09:00 AM – 06:00 PM), Alternate Saturday (09:00 AM – 05:00 PM)
• Gender: Female
• Minimum Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred).
• Experience: 1 – 2 years (Customer Support or Coordination role preferred)

Work Location: In person