Customer Support Executive (Remote)

Job Title: Customer Support Executive

Company: ZDIGITIZING
Location: Remote
Job Type: Full-Time (Permanent)

About Us
Zdigitizing LLC provides embroidery digitizing and vector art services to clients worldwide. We are committed to delivering quality work with quick turnaround times. We are currently looking for a Customer Support Executive to assist our international customers and ensure a smooth customer experience.

Compensation & Benefits

• Salary Range: PKR 40,000 – 60,000 per month
• Career growth opportunities
• Remote working environment

Key Responsibilities

• Respond to customer queries through phone, email, and live chat
• Provide information regarding services, pricing, and order updates
• Manage orders and maintain accurate records in CRM/helpdesk systems
• Coordinate with internal teams for smooth order processing
• Resolve customer complaints professionally and efficiently
• Ensure customer satisfaction through proper follow-ups
• Maintain service quality and follow company procedures

Job Requirements

Experience

• 1–2 years of experience in customer support or customer service

Skills

• Strong English communication
• Customer handling skills
• Problem-solving abilities
• Good typing and multitasking
• Basic technical knowledge
• Time management skills
• Professional attitude with international clients

System & Other Requirements

• Reliable internet connection
• Personal laptop or computer
• 6–8 hours power backup
• Willingness to work in rotational shifts
• Agreement to company policies and procedures

Pay: Rs50,000.00 - Rs65,000.00 per month

Work Location: Remote