Customer Support Executive (Software Solutions)

About Grow Business 365

Grow Business 365 is a full-service digital agency specializing in web design and development, software development, SEO, and social media marketing. We deliver innovative, results-driven solutions tailored to each client’s needs, helping businesses strengthen their online presence and achieve sustainable growth. Our team works across creative, marketing, and technology domains to provide end-to-end digital solutions.

Job Overview

We are looking for a proactive and customer-focused Customer Support Executive to manage client queries and provide technical support for our software solutions. The role involves handling client issues, providing remote assistance, and visiting client sites when required. Training will be provided to help you understand our systems and processes.

Key Responsibilities

• Provide timely support to clients via phone, email, and remote tools
• Troubleshoot and resolve software-related issues efficiently
• Guide clients on system usage, features, and best practices
• Maintain accurate records of customer interactions and issue resolutions
• Escalate complex technical issues to the relevant internal teams
• Visit client locations when issues cannot be resolved remotely
• Assist in onboarding, basic training, and implementation support for clients
• Ensure high levels of customer satisfaction through effective communication and follow-ups

Requirements

• Bachelor’s degree in IT, Computer Science, Business, or a related field
• 3–5 years of experience in customer support, preferably in software/IT services
• Basic understanding of software systems and troubleshooting
• Strong communication and interpersonal skills
• Ability to manage multiple clients and prioritize tasks effectively
• Willingness to travel for client visits when required
• Problem-solving mindset with a customer-first approach

Preferred Skills

• Familiarity with ERP or business management systems (education, accounting, or HR domains is a plus)
• Experience with remote support tools (AnyDesk, TeamViewer, etc.)
• Basic understanding of accounting or HR processes is an advantage

What We’re Looking For

• Strong problem-solving skills with a customer-first approach
• Clear communication and ability to simplify technical issues
• Responsible, adaptable, and willing to learn

Job Details

• Experience: 3–5 years
• Job Type: Full Time (Onsite)
• Shift: Morning, 09:00 am to 05:00 pm
• Working Days: Monday to Friday (5 Working days)
• Compensation & Benefits: Starting from PKR 50,000, along with lunch and tea.
• Number of Positions: 1
• Location: Peshawar

Creating a diverse and inclusive workplace is one of Grow Business 365's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

We aim to contact candidates within 14 days of their application. If you do not hear from us within this time, please assume that your application has not been successful on this occasion.

Job Type: Full-time

Pay: From Rs50,000.00 per month

Work Location: In person

Application Deadline: 15/05/2026