Customer Support Executive – UK Facilities Management Account (Onsite, Lahore)

About the Role

DeskFrnd is hiring a Customer Support Executive to handle the UK Facilities Management helpdesk for our client. The role involves managing maintenance requests, coordinating with engineers, and ensuring efficient communication between clients, suppliers, and contractors.

Key Responsibilities

• Act as first point of contact for inbound and outbound calls from UK clients.
• Log new jobs, assign engineers, and update job progress accurately in the system.
• Coordinate with engineers and contractors for hard and soft FM services (electrical, plumbing, HVAC, cleaning, etc.).
• Book and schedule PPMs and ad-hoc jobs as required.
• Follow up with clients for updates, confirmations, and feedback.
• Prepare daily and weekly activity reports.
• Communicate professionally with the UK-based operations team.

Requirements

• Minimum 1 year experience in customer service, helpdesk, or coordination.
• Excellent spoken and written English (clear accent preferred).
• Strong multitasking and organisational skills.
• Confident handling calls, email, and CRM systems.
• Familiarity with FM operations or service coordination is an advantage.

What We Offer

• Competitive salary package based on experience.
• Opportunity to work directly with UK facility management operations.
• Stable, growth-oriented career within DeskFrnd.

Walk-In Interviews for Immediate Hiring

Due to project urgency, no telephonic interviews are being held.
Location: Allama Iqbal Town, Lahore
Timings: 1 PM – 5 PM (Tueday to Thursday)
Contact: +92 321 5424142

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person