Customer Support & Experience Specialist - Remote

Role Overview

We’re bringing on a Customer Support & Experience Specialist to work directly with customers for a fast-growing food and beverage brand. In this role, you’ll own customer conversations from start to finish, answering questions, fixing problems, and making sure each interaction leaves the customer confident in what comes next.

This is a remote, hourly role that combines hands-on support with relationship management. You’ll listen closely, identify what the customer actually needs, and step in with guidance or recommendations when it adds value, not pressure.

What You’ll Do

• Talk with customers by phone, email, and chat throughout the day
• Help customers with orders, product details, account updates, and general support
• Take ownership of issues and see them through to resolution
• Build familiarity with customer needs and recurring questions
• Suggest products or next steps when it makes sense for the customer
• Keep accurate notes and updates in internal systems
• Work with internal teams to ensure customers get consistent, reliable support
• Follow core workflows while adjusting to real-world customer situations

What We’re Looking For

• Clear, natural communicator who’s comfortable leading conversations
• Strong service instincts with good judgment
• Ability to shift between support, education, and light recommendations
• Organized, reliable, and self-managed in a remote environment
• Background in customer support, hospitality, food service, retail, or sales is helpful but not required

What’s Offered

• $28–$36 per hour, depending on experience
• Fully remote setup with training and ongoing support
• Bonus opportunities and company incentives
• Room to grow as the team and customer base expand

Job Type: Full-time

Pay: $28.00 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Work Location: Remote