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Customer Support Manager

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Customer Support Manager

Location: Ahmedabad (On-site)
Company: Sockscarving – Fashion & Apparel (E-commerce)

Key Responsibilities:

  • Lead and manage the customer support team (chat, email, calls, social media).
  • Develop customer service policies and procedures to improve efficiency.
  • Handle escalated customer queries and resolve complaints effectively.
  • Monitor customer satisfaction (CSAT, NPS, response time, resolution rate).
  • Train and mentor support team members to maintain service quality.
  • Coordinate with logistics, operations, and sales teams for smooth order fulfillment.
  • Analyze customer feedback and prepare monthly reports for management.
  • Identify areas for process improvement and implement new tools/solutions.
  • Ensure consistent brand voice and positive customer interactions.

Interested Candidate can share their CV on 9586412682/ hrsockscarving@gmail.com

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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