Customer Support Officer

We are looking for a Customer Support Representative to join our logistics team in Qatar. The ideal candidate will be fluent in Arabic and English, with excellent communication skills and a strong ability to manage customer inquiries and shipment coordination efficiently.

Location: Qatar (applicants must be currently in Qatar)

Gender: Male & Female

Languages: Arabic (must be native or fluent) & English

Key Responsibilities:

• Handle customer inquiries promptly and professionally via phone, email, and chat.
• Coordinate with the logistics and operations teams to ensure timely shipment updates.
• Provide accurate information regarding shipment status, delivery schedules, and documentation.
• Maintain a high level of customer satisfaction through proactive communication. Support clients with service requests, complaints, or escalation follow-ups.
• Keep accurate records of customer interactions and transactions.
• Assist in preparing quotations, booking confirmations, and delivery schedules when needed.
• Had an experience in Sales

Requirements:

• Must be currently based in Qatar.
• Native or fluent Arabic speaker (Arabic is mandatory).
• Proficiency in English (spoken and written).
• Previous experience in Customer Service or Sales Assistant
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and work effectively under pressure.

Job Type: Full-time

Pay: QAR4,500.00 - QAR5,000.00 per month

Application Question(s):

• How do you typically handle difficult customers or complaint escalations?
• Are you experienced in using email, CRM systems, or shipment tracking platforms?
• What is your earliest possible joining date?

Experience:

• Customer Service or Sales: 4 years (Required)

Language:

• Native Arabic (Required)
• English (Preferred)

Location:

• Doha (Required)