Customer Support Officer (CSO) – Telematics & GPS

We are seeking a knowledgeable and proactive Customer Support Officer (CSO) with hands-on experience in Telematics and GPS tracking systems. The role involves providing technical support to clients, monitoring GPS systems, resolving issues, and ensuring smooth operation of telematics solutions with a strong focus on customer satisfaction.

Location: Gulberg, Lahore — Hafeez Shopping Mall (Onsite)

Job Type: Full-time | Onsite

Key Responsibilities

• Provide technical and operational support for GPS tracking and telematics systems.
• Handle client queries, complaints, and service requests related to GPS devices, dashboards, and reports.
• Monitor vehicle tracking systems, alerts, and exceptions in real time.
• Assist in installation support, device troubleshooting, and configuration (remote/on-site coordination).
• Coordinate with technical teams for issue escalation and resolution.
• Maintain accurate records of complaints, resolutions, and system updates.
• Guide clients on system usage, reports, and best practices.
• Ensure SLA compliance and timely response to customer issues.
• Prepare basic reports related to system performance and customer issues.

Required Skills & Qualifications

• Bachelor’s degree in IT, Engineering, Computer Science, or a related field.
• 2–4 years of experience in telematics, GPS tracking, or fleet management systems.
• Excellent communication and customer handling skills.
• Ability to troubleshoot technical issues logically and efficiently.
• Proficiency in MS Excel and basic reporting tools.

Strong understanding of:

• GPS tracking systems & telematics platforms
• Vehicle tracking devices and sensors
• Alerts, geofencing, and reporting tools

Job Type: Full-time

Pay: Rs90,000.00 - Rs120,000.00 per month

Application Question(s):

• Current salary?
• Expected salary?
• Notice Period?

Experience:

• Customer Support Officer (CSO): 3 years (Required)

Work Location: In person