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Customer Support PLC
Are you energized by solving complex technical problems and keeping automated systems running at peak performance? Join System Logistics Corporation– Vertique, a leader in intelligent material handling solutions, as our next PLC Customer Support Engineer. In this role, you’ll become a go‑to expert supporting cutting‑edge automated warehouse systems used by major distribution operations around the world.
What You’ll Do
As a PLC Technical Support Engineer, you’ll play a critical role in keeping customers’ operations running smoothly. You will:
- Test, troubleshoot, and support PLCs within our automated warehouse picking systems
- Become a subject-matter expert on the System Logistics platform
- Travel to customer sites during system startups to handle installation, commissioning, and testing
- Diagnose, resolve, and fully document technical issues for both remote and on‑site users
- Work within a ticketing system to ensure complete and accurate incident documentation
- Coordinate service and equipment repair to minimize downtime
- Deliver an outstanding support experience by communicating clearly, listening closely, and responding effectively to customer needs
- Rotate shifts, including on‑call coverage one weekend every fourth week
- Take on additional related responsibilities as assigned
What You Bring
We’re looking for someone who is both technically sharp and customer‑focused:
- Associate degree in Engineering or a related field (minimum)
- 2+ years of hands‑on PLC programming experience
- Solid experience with Allen‑Bradley PLCs
- Strong communication skills and the ability to thrive in a team environment
- Proven troubleshooting skills across electrical and mechanical systems
- Self‑motivated approach with the ability to work independently
- Willingness to work rotating shifts
- Ability to travel up to 10%
Why Join Us?
You’ll be part of a global organization (Krones Group) while working in a tight‑knit, collaborative environment here in Arden. You’ll have the chance to grow your technical expertise, work with advanced automation systems, and play an essential role in ensuring our customers’ mission‑critical operations run flawlessly. We offer Medical, Dental, Vision and 401K benefits along with an onsite cafe that provides subsidized meals.
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