Customer Support & Product Specialist (Part-Time, Hourly)

We’re hiring

Ignik Outdoors is looking for Part-Time Customer Support & Product Specialists to provide excellent support to our customers. We’re hiring 2+ part-timers to ensure reliable coverage when teammates are out. These roles will work closely with teammates across departments and help improve our support systems by capturing and sharing customer feedback and product issues.

About Ignik

Ignik makes environmentally thoughtful heating products that help people get outside sooner and stay outside longer.

Position snapshot

• Openings: 2+ part-time roles
• Reports to: VP of Brand & Product
• FLSA status: Hourly / Non-Exempt
• Time commitment: Part-time, scheduled hours (15–25 hours/week each)
• Schedule: Set weekly shifts within Monday–Friday, 8:00 AM–4:00 PM PST; minimum 2 days/week; occasional weekend & coverage shifts available
• Location: Seattle area. Flexible, in-person/semi-remote position, must be able to attend onboarding and days in our Seattle office (typically 3–4x/week)
• Start date: ASAP (target mid-April)
• Compensation: $22–$25/hour (DOE)
• Paid training: Provided during onboarding
• Travel: Occasional travel/overnights for company events may be required (1–2 times per year)

Primary responsibilities

• Answer customer questions daily over email, chat, and phone to support and guide customers on their Ignik product journey
• Troubleshoot product issues and provide clear, accurate guidance and next steps
• Process returns/exchanges and ensure accurate and timely resolution
• Coordinate with warehouse/logistics on order issues, replacements, and fulfillment questions
• Maintain accurate ticket documentation and follow-up to closure
• Capture and report recurring customer feedback, confusion points, and product issues (simple weekly/monthly summaries to support product and process improvements)
• Light office support, including mail, receiving product samples, and shipping show supplies

Success looks like: fast, accurate resolutions; clear, friendly communication; clean ticket notes; and clear weekly trend callouts.

Required qualifications

• High school diploma/GED or equivalent
• 2+ years of customer service experience (consumer products preferred)
• Excellent communication skills (written and verbal); professional, helpful demeanor
• Strong organization and follow-through; able to manage multiple priorities
• Comfortable learning product details and working in cloud-based tools (support platforms, email, docs, chat)
• Ability to work a reliable schedule and occasionally help cover teammate time off

Nice to have

• Passionate about outdoor/camping products and helping customers choose and use gear
• Experience with a customer service platform (Gorgias, Zendesk, etc.) and/or Shopify
• Some College/University studies

Perks

• Paid time off (includes WA Paid Sick Leave)
• Paid Holidays
• Quarterly paid “Adventure Hours” (pro-rated; use for skiing, hiking, climbing, volunteering outdoors, etc.)
• Ignik Gear stipend: up to $300/year + free & heavily discounted Ignik Gear
• Pro-deals access (outdoor industry discounts, where available)
• Predictable scheduling: regular weekly schedule, minimal last-minute changes, easy shift swaps

Note: Benefits eligibility may vary by role and scheduled hours.

Physical demands

• Ability to sit or stand for extended periods
• Ability to bend and reach overhead
• Ability to regularly lift and carry up to 50 lbs

To apply

Please submit a resume to HR@ignik.com and a short note with:

• Your weekly availability, and
• Why you’re a strong fit for a product-focused customer support role

Ignik is an equal opportunity employer.

Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• On-the-job training
• Paid time off
• Work from home

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Seattle, WA 98104 (Required)

Work Location: In person