Customer Support Representative

Job description

FineDine is an AI-driven digital ordering and payment platform for F&B Business that helps operators increase sales and customer engagement by using digital menus and customer experience systems.

We are a fast-growing startup operating in more than 60 countries.

Job Overview

We are looking for a Customer Support Rep.

Responsibilities

• Developing and sustaining solid relationships with the clients.
• Addressing and resolving clients’ complaints.
• Ensure the correct services are delivered to customers promptly.
• Resolve any customer issues and problems and deal with complaints to maintain trust.
• Developing a thorough understanding of client's needs and requirements and preparing customized solutions.
• Report customer issues and complaints to the appropriate team through the ticketing system.

Requirements

• Bachelor's degree in business administration is a plus
• 1+ years of relevant work experience is a plus.
• Proficient in all Microsoft Office applications as well as CRM software is a plus
• The ability to handle multiple client accounts
• Strong negotiation and leadership skills
• Exceptional customer service skills
• Excellent communication skills
• Verbal and written communication skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments.
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Patience when handling tough cases
• Flexible working hours (Day or Night Shift but not both)
• English and Turkish languages are required. 2nd or 3rd language would be excellent!

Industry

• Information Technology & Services

Employment Type

• Full-time

Job Types: Full-time, New-Grad, Permanent

Language:

• Turkish (Required)
• English (Required)

Work Location: Remote