Customer Support Representative

Job Title: Customer Support Executive (Written Communication)

Location: Wazirpur Industrial Area, Delhi
Employment Type: Full-time (In-office)
Salary: ₹20,000 – ₹25,000 per month
Experience: 0–5 years

About the Role

We’re looking for a Customer Support Executive with excellent written English to handle customer communication across email, chat, and social platforms. This is a strictly in-office role and ideal for someone who can write clearly, professionally, and confidently.

If you can turn confused customers into happy ones using words (not excuses), you’ll fit right in.

Key Responsibilities

• Respond to customer queries via email, chat, WhatsApp, and social media
• Handle order-related questions, complaints, and escalations professionally
• Maintain a polite, brand-appropriate tone in all written communication
• Coordinate with internal teams (operations, logistics, tech) to resolve issues
• Update customer details, tickets, and notes accurately in CRM systems
• Ensure quick turnaround time and high customer satisfaction

Required Skills & Qualifications

• Excellent written English is mandatory (grammar, clarity, tone)
• Basic computer knowledge and comfort using tools like email & CRM systems
• Strong problem-solving mindset and attention to detail
• Ability to handle multiple conversations efficiently
• Freshers with strong communication skills are welcome

Experience

• 0–5 years in customer support, CRM, or communication-heavy roles
• Prior e-commerce or D2C experience is a plus (not compulsory)

Who Should Apply

• Fresh graduates with strong written English
• Candidates who enjoy customer communication and problem-solving
• Those looking for a stable, full-time in-office role

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person