Customer Support Representative

We are looking for a Customer Support Representative (CSR) to join our team and provide exceptional service to our customers. The ideal candidate is a problem-solver with excellent communication skills who can handle customer inquiries efficiently and professionally. You will be responsible for responding to customer concerns, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries via phone, email, live chat, and social media.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues when necessary.

Problem-Solving & Troubleshooting:

• Identify and troubleshoot product/service issues.
• Guide customers through solutions step-by-step.
• Coordinate with internal teams (technical support, sales, billing) to resolve issues.

Order Processing & Account Support:

• Assist customers with order placement, tracking, and modifications.
• Handle refunds, returns, and exchanges per company policies.
• Update customer records and maintain accurate documentation.

Quality & Process Improvement:

• Provide feedback to improve customer service processes and policies.
• Stay updated on product knowledge and company updates.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).

Required Skills & Qualifications:

✔ Experience: Minimum 1 year Previous experience in customer service, call centers, or support roles preferred.
✔ Communication: Strong verbal and written communication skills in Hindi and English.
✔ Problem-Solving: Ability to think critically and resolve customer issues efficiently.
✔ Tech-Savvy: Familiarity with CRM systems and support tools.
✔ Multitasking: Ability to handle multiple customer inquiries simultaneously.
✔ Empathy & Patience: Excellent interpersonal skills with a customer-first mindset.

• Male candidates may be prioritized to support current team diversity balance.
• Candidates with a valid own visa or sponsored visa are preferred.
• Hindi language proficiency is mandatory.
• This role requires working in rotational shifts; applicants must be flexible.

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Application Question(s):

• Do you have Sponsor Visa?
• Are you ok to work in Rotational Shifts?

Experience:

• CSR: 2 years (Required)

Language:

• Hindi and English (Required)

Work Location: In person