Customer Support Representative

Customer Support Representative

Location: [Karachi]
Job Type: [Full-time]
Pay: [25000-45000]

Job Description

We are seeking a friendly, reliable, and detail-oriented Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, helping resolve issues, answer questions, and ensure a positive experience with our products and services.

Responsibilities

• Respond to customer inquiries via phone, email or chat
• Resolve customer issues in a professional and timely manner
• Accurately document customer interactions and feedback
• Assist customers with product information, orders, returns, or technical issues
• Escalate complex concerns to the appropriate department when needed
• Maintain a positive, empathetic, and professional attitude at all times

Qualifications

• Intermediate or Graduated
• Previous customer service experience preferred (but not required)
• Strong communication and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with CRM systems a plus

Benefits

• Competitive pay
• Opportunities for growth and advancement
• Supportive team environment
• Good Incentives
• USA Holidays
• Weekend off
• Job Timings: 6 pm to 3 am

Job Types: Full-time, Fresher

Pay: Rs25,000.00 - Rs45,000.00 per month

Application Question(s):

• please rate your english skills between 1 to 10?
• are you able to commute gulshan iqbal block 3 near disco bakery?
• are you able to work 6pm to 3am monday to friday ?

Work Location: In person