Customer Support Representative

Key Responsibilities:

• Handle customer inquiries through phone calls, emails, social media platforms, and in-person visits regarding the organization’s services.
• Provide accurate information about available services, processes, timelines, and requirements, while identifying customer needs and guiding them to suitable solutions.
• Support the sales process by engaging potential clients, explaining service benefits, and assisting in lead conversion through professional communication and follow-ups.
• Schedule appointments, manage follow-ups, and maintain updated customer records in the system, including interaction notes and service status.
• Coordinate with internal teams to ensure smooth handover of interested or confirmed clients.
• Perform administrative and operational tasks to support service delivery, as assigned by management.
• Maintain a customer-centric approach, ensuring high levels of satisfaction and relationship building.

Female candidates are strongly encouraged to apply.

Job Type: Full-time

Pay: Rs40,000.00 - Rs80,000.00 per month

Work Location: In person