Customer Support Representative

Customer Support Representative | Arlington, TX (Salary: Up to $50,000 + OT Eligibility)

Sage Search Partners is seeking a Customer Support Representative for a consumer goods company based in Arlington, TX. This role supports customers across phone and email while coordinating orders, resolving issues, and ensuring a best-in-class service experience.

The ideal candidate will bring 2–5 years of customer support or call-center experience, strong communication and problem-solving abilities, and a proven ability to stay organized, detail-focused, and responsive in a fast-paced environment. Experience supporting retail/wholesale accounts and/or home decor is a plus, and candidates should be comfortable using Excel, Word, and PowerPoint while collaborating across departments and occasionally traveling to a Dallas showroom during market events.

Responsibilities

• Provide professional, high-touch support to customers via inbound phone conversations, addressing questions and concerns with clarity and urgency.
• Manage customer communications through email and web inquiries, ensuring timely, accurate follow-up.
• Enter and maintain customer details and interaction notes in the support system during and after each contact.
• Assist customers with order placement, updates, and general order support for both new and existing accounts.
• Coordinate with internal teams to troubleshoot and resolve customer issues, including shipping timing, product questions, and service needs.
• Handle return requests and damage/claims processes, ensuring documentation and resolution are completed smoothly.
• Conduct outbound customer calls as needed to confirm details, provide updates, or support issue resolution.
• Support the showroom order desk during market shows when needed.

Client Requirements

• 2–5 years of experience in a customer support or call-center setting.
• Strong verbal and written communication skills with a customer-first mindset.
• Proven ability to multitask, stay organized, and maintain strong follow-through in a deadline-driven environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Willingness to travel periodically to the Dallas showroom during market events.
• Bonus: prior experience supporting retail/wholesale accounts and/or exposure to home decorations or a related industry.
• Must be able to work fully onsite (Monday through Friday) in Arlington office.

Benefits

• Health Benefits (Company covers 75% for employee + family)
• 401k Match (50% match up to 10% of income)
• Approximately 2.5 weeks PTO

Qualified candidates will be contacted for an interview.