Customer Support Representative

Job Overview

Springline Advisory is a dynamic and client-focused advisory firm committed to delivering exceptional service and expert guidance. We are currently seeking a dedicated and articulate Customer Support Representative to join our growing team on a full-time basis. This is an excellent opportunity for a highly motivated individual who is passionate about providing outstanding support and building strong client relationships.

The ideal candidate will be the first point of contact for our clients, playing a crucial role in ensuring a positive and seamless experience. We are looking for a natural problem-solver with excellent communication skills who thrives in a professional environment.

We offer a competitive salary ranging from approximately £21,000 to £30,500 per annum (equivalent to $26,000 - $38,000 USD), dependent on experience.

Responsibilities

 

• Serve as the primary point of contact for client inquiries via phone, email, and digital platforms.
• Provide timely, accurate, and professional responses to questions regarding our services and processes.
• Identify, troubleshoot, and resolve client issues with empathy and efficiency.
• Escalate complex queries to the appropriate internal teams while maintaining ownership of the client communication.
• Maintain precise and detailed records of all client interactions and transactions in our CRM system.
• Gather and document client feedback to help drive continuous improvement in our services.
• Collaborate with colleagues across different departments to ensure a cohesive and high-quality client journey.
• Proactively assist clients to ensure they are getting the most value from our advisory services.

Qualifications

 

• Proven experience in a customer service, client support, or a similar client-facing role.
• Exceptional verbal and written communication skills with a professional and courteous telephone manner.
• Strong problem-solving skills and a keen attention to detail.
• Proficiency in using CRM software and the Microsoft Office Suite.
• Excellent organisational and time-management abilities, with a capacity to manage multiple tasks simultaneously.
• A patient, empathetic, and client-centric approach to all interactions.
• The ability to work effectively both independently and as part of a collaborative team.
• Previous experience within a financial or professional services environment is desirable but not essential.

Benefits

 

• A competitive salary and benefits package.
• Generous holiday allowance.
• Company pension scheme.
• Opportunities for ongoing professional development and career progression.
• A supportive, inclusive, and collaborative work culture.
• Access to employee wellness programmes.