Customer Support Representative (Contractor)

• Follow Standard Operating Procedures
• Review and enter data within various internal and external software programs with high degree of accuracy
• Report data within internal and external programs with a high degree of accuracy and specificity
• Identify and correct data entry errors using appropriate quality control methods
• Manage spreadsheets and data record tracking with high degree of reliability
• Maintain HIPAA compliance and high standards of privacy and security when managing sensitive information
• Document customer interactions within our CRM systems or other software programs with a high degree of accuracy and specificity
• Perform customer-facing tasks including phone calls, web inquiries and email communications
• Support multiple products and partner and prioritize based on business needs
• Complete and and assist with quality investigations and complaints
• Work with cross functional teams, including but not limited to security, privacy, quality, bioinformatics, engineering and partner success

• 4+ years of professional experience in quality, customer support or similar roles
• Associates or Bachelors degree preferred or equivalent work experience
• Experience in working with private health/personal information and comfortable working in a regulated environment and thoroughly documenting information
• Experience using CRM, ERP and chat messaging platforms or similar systems and software
• Proficient in computer applications (Including, but not limited to the following: Mac Office Suite, Google Docs, Google Sheets, Office 365, Microsoft Office)
• Analytical skills desired
• Strong verbal and written English communication skills
• Strong data entry and typing skills
• Strong problem solving and reasoning ability as required to perform essential job duties and responsibilities
• Motivated to take on additional projects and learn new skill sets as necessary
• Ability to work successfully in a repetitive and fast paced environment
• Strong ability to adapt to change
• Must have a positive “can-do-attitude”

• Experience in the life science, biotechnology, and or healthcare environment or similar environments
• Experienced in UAT
• English/Spanish translation verbal and written a plus
• Willing to assist others

• First 30 days: you’ll spend time learning the Helix way, completing training and onboarding for your roles, and getting introduced to your team and relevant stakeholders. You’ll also gain a deeper understanding of our customers, our products, the impact we make in the lives of our communities, and how to thrive at Helix through participation in Helix U.
• Day 30 - 60: you’ll spend time contributing to projects, deeply familiarizing yourself with team and company processes, and developing a deeper understanding of Helix’s products, services and capabilities.
• Day 60 - 90: you’ll build your OKRs with your manager, start to take ownership of projects and initiatives on your team, and begin to demonstrate your impact on the Helix mission.

Compensation