Customer Support Representative (CSR)

Customer Support Representative (CSR)

Job Summary

If you have the expertise and skills to deal with international customers to provide them support and keep them satisfied, IBP Global is the right place.

As a Customer Support Representative, your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.

Key Responsibilities

• Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media
• Troubleshooting and resolving customer issues by providing accurate and relevant information
• Escalating complex issues to higher-level designers or management as required
• Building rapport and maintaining good relationships with customers by providing exceptional customer service
• Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up
• Keeping up-to-date with product and service knowledge to provide accurate information to customers
• Maintaining accurate and detailed customer records and updating them as necessary

Requirements

• Proven customer support experience, preferably in a fast-paced environment
• Excellent English spoken skills
• Preferably female
• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Ability to work under pressure and meet tight deadlines
• Proficiency in using computer applications and tools, including Microsoft Office

Location: Lahore

Salary: Rs 30,000 - 50,000 plus KPI bonus along with sales Commission

Job Type: Full-time (Night Shift 8 pm - 5 am)

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person