Customer Support Representative - Decatur, IL

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

This is a full time, nonexempt position

This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

Create excellent relationships with customers and be responsive to their needs

Obtain strong working knowledge of ADM products

Obtain strong working knowledge of ADM systems

Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.

Work closely with internal and external colleagues to confirm on time delivery and accurate documentation

Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.

Log pertinent case detail within ADM systems to provide transparency to items needing further review

Assist with accounts receivable efforts

Review various reports to confirm delivery, proper invoicing, etc.

Prepare general business correspondence

Coordinate Other Functions As Needed

Auto req ID

455666BR

Minimum Education Required

High School/GED

Job_Category

Customer Service

Additional Qualifications/Responsibilities

Skills and Qualifications

A service-oriented focus on both internal and external customers

Strong written and verbal communication skills

Ability to collaborate in a team-oriented environment

A positive customer centric disposition

Proficiency in Microsoft Excel, Word and Outlook

The ability to learn web-based and other computer applications as needed

Excellent keyboarding skills

Bachelor’s degree or previous Customer Support experience is preferred

Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred

Decision-making abilities

Multitasking

The ability to adapt to adapt to a constantly changing environment

Attention to detail

Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

ADM requires the successful completion of a background check.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$35,900.00 - $67,500.00

City*

Decatur

State*

Illinois

Job Code

Manufacturing Manufacturing

Affiliate Sponsor

ADM

Salary Range

$30,000-$45,000