Customer Support Representative (E-commerce)

We’re looking for a proactive and detail-oriented Customer Support Representative to join our growing e-commerce team. The ideal candidate should have excellent communication skills and a passion for delivering top-notch customer service.

Key Responsibilities

• Call customers to confirm new orders and verify order details.
• Edit and update orders in the system when required (e.g., address or product changes).
• Coordinate with the dispatch team to ensure timely order processing.
• Communicate with courier partners to handle disputed or delayed orders.
• Track and follow up on shipments to ensure smooth deliveries.
• Manage customer queries through calls, WhatsApp, and email politely and efficiently.
• Maintain accurate logs of all communication and order updates.

Requirements

• Minimum Bachelor’s degree (preferred but not mandatory).
• 1+ year experience in customer service or e-commerce operations preferred.
• Strong verbal communication skills in Urdu and English.
• Basic knowledge of MS Excel / Google Sheets and order management tools.
• A calm, problem-solving attitude under pressure.
• Ability to work in a fast-paced environment and coordinate with multiple teams.

Compensation & Benefits

• Competitive salary (based on experience).
• Performance-based incentives.
• Friendly and growth-oriented environment.

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person