Customer Support Representative [Female]

Designation: Customer Support Representative [Female]

Location: DHA Phase VII Ext. Karachi

Job Timings: Full-Time | 10am to 6pm | Mon-Fri

Experience: 0-1 Years

Job Overview

We are looking for a Customer Support Representative to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.

Key Responsibilities

• Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.
• Resolve customer issues, complaints, and questions while maintaining a positive brand image.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and follow-ups.
• Escalate complex issues to the appropriate team when necessary.
• Collaborate with internal teams to improve customer experience and service processes.
• Monitor common customer issues and provide feedback for service improvement.
• Maintain a high level of professionalism and empathy in all customer interactions.

Requirements

• Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).
• Strong verbal and written communication skills.
• Customer-focused mindset with problem-solving abilities.
• Basic computer skills and familiarity with email, CRM tools, or support platforms.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and willingness to learn.

Nice to Have

• Previous experience in customer support or client-facing roles.
• Familiarity with CRM systems or helpdesk tools.
• Experience handling customer interactions on social media platforms.
• Ability to work flexible hours if required.

What We Offer

• Hands-on experience in a professional customer support environment.
• Training, guidance, and mentorship from experienced team members.
• Supportive and collaborative work culture.
• Opportunity for full-time placement based on performance.

How to Apply

Send your resume and LinkedIn profile link to:
dominantmediaagency@gmail.com

Subject Line: Customer Support Representative – [Your Name]

Only applications sent via email will be accepted.

Job Type: Full-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person