Customer Support Representative (Italian language)

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Representative (Italian language) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you!

Requirements

What You'll Do:

• Advise clients: Take calls and provide initial advice to B2B partners in Italian language;
• Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language;
• Work with systems: Utilize CRM systems and our internal databases efficiently
  
  

What We're Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written)
• Italian Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone
  
  

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 5/2 (Monday-Friday), 11 AM - 20 PM (GMT+3)
• Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services
  
  

The Process:

• Application and CV Review: We'll take a look at your application and CV
• Video Interview: If there's a match, you'll be invited to a video interview
• Internet Speed Test: Just to make sure you're all set for remote work
• Meeting with HR: A friendly chat with our HR team
• Interview results and offer!
  
  

If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!