Customer Support Representative – Pharmacy Operations

Overview:

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished Customer Support Representative – Pharmacy Operations.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Cary, NC 27513

*** Duration: 3+ months contract w/ possibility of extension

Work Schedule: Hybrid (2 days onsite / 3 days remote after training)

Training Schedule (Training will be conducted onsite for approximately 9–12 weeks)

o 6/15 – 6/19: Monday – Friday, 9:00 AM – 6:00 PM

o 6/22 – 8/7: Monday – Friday, 9:00 AM – 5:30 PM

Permanent Schedule (Monday – Friday, 11:30 AM – 8:00 PM)

One Saturday shift every 5–7 weeks: Saturday hours: 9:00 AM – 6:00 PM

One weekday off is provided during that week

Job Overview:

Client is seeking a Customer Support Representative to support Pharmacy Operations by handling inbound and outbound pharmacy-related calls, scheduling refill deliveries, assisting patients with prescription-related inquiries, and directing calls to the appropriate teams.

The ideal candidate will have recent call center experience, strong communication skills, excellent attention to detail, and the ability to demonstrate empathy when assisting patients.

Job Duties and Responsibilities:

• Serve as the primary resource for inbound customer calls related to: Prescription status, financial information, Refill needs, Insurance verification, Shipment status
• Handle inbound and outbound calls to: Schedule medication deliveries; Collect payment information; Update customer profiles accurately
• Route calls appropriately to clinical or operational staff to ensure prompt resolution.
• Run medical claims and document concise progress notes in the management system
• Assist patients with refill scheduling and escalate clinical concerns to pharmacists or nurses when appropriate
• Identify and report: Adverse Events (AEs); Product Complaints (PCs) Maintain professionalism, empathy, and customer satisfaction during all interactions.

Required Qualification:

• High School Diploma or GED
• Minimum 1 year of recent call center experience
• Experience using information management systems
• Proficiency with Microsoft Office applications
• Strong verbal and written communication skills
• Professional phone etiquette
• Strong attention to detail
• Ability to demonstrate empathy with patients
• Ability to work onsite during training and regular schedule

Preferred Qualifications

• Associate degree preferred
• Customer service experience preferred
• Medical office experience or medical terminology knowledge preferred
• Pharmacy experience preferred
• Medical claims experience preferred

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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.