Customer Support Representative (UK based experience required)

At Fleeto, we are committed to delivering exceptional customer experiences. We are looking for a dedicated and customer-focused Customer Support Representative to join our growing team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Handle inbound and outbound customer communications via phone, email, and chat.
• Provide accurate information and support regarding services, orders, and customer inquiries.
• Resolve customer complaints and concerns efficiently, professionally, and empathetically.
• Document customer interactions, feedback, and resolutions accurately within company systems.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Maintain a high standard of customer service and contribute to ongoing process improvements.
• Uphold Fleeto's service standards and represent the company in a positive and professional manner.

Qualifications

• Previous experience in customer service, call center support, or a similar customer-facing role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage multiple customer interactions effectively.
• Proficient with computers and customer service software/CRM systems.
• Positive attitude, patience, empathy, and professionalism.
• Ability to work independently and as part of a team.

What We Offer

• Competitive salary.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.
• Opportunity to make a direct impact on customer satisfaction and company success.

How to Apply

If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply today. We look forward to meeting you!

Ability to commute/relocate:

• Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What are your salary expectations?

Experience:

• Customer Support: 2 years (Required)

Work Location: In person