Customer Support Representative (Weekend Shift)

Company Overview & Job Description:

Anchored right here in Pensacola, SnackCrate is a subscription-based service that sells snacks from around the world. Every month, we take our customers' tastebuds on a journey toward the best snacks they can't get anywhere else –– and we have a great time doing it.

We are seeking three experienced and motivated individuals to join our Remote Customer Support Team in a Part-Time, Weekends-only position. In this role, you will communicate directly with customers via Email and Live Chat to deliver truly exceptional service and high quality support.

What You'll Do:

• Support customers via email and live chat to proactively reduce weekend backlog
• Investigate and resolve order, billing, and account issues with accuracy and care
• Process adjustments including replacements, refunds, address updates, and subscription changes
• Accurately document customer interactions and report issues or errors to the Quality Assurance team
• Maintain consistent productivity while managing a high-volume inbox with accuracy and efficiency

**Please note this is a fully remote position after completing a required 1-week (paid) onsite training at our local headquarters.**

Our Ideal Candidate Has:

• A strong background in customer service with measurable performance results
• Exceptional written communication and data entry skills
• An ability to work independently and stay productive in a fully remote environment
• Demonstrated success working in fast-paced, KPI-driven settings
• Proficiency in creative problem-solving and critical thinking
• A genuine passion for helping people and creating positive customer experiences

Qualifications For This Role:

• Must be a current Florida resident
• Be able to attend a 1-week onsite new hire training in Pensacola
• Minimum of 2 years documented customer service experience
• Minimum of 1 year documented remote work experience in a professional setting
• Typing speed of 65+ WPM with high accuracy
• Reliable internet connection and distraction-free home workspace
• Consistent availability to work scheduled weekend shifts

Work Schedule:

This is a part-time weekend position requiring 16–24 hours per week.

The standard schedule is Saturday and Sunday, 9:00am–5:00pm CST. Based on business needs — including renewal cycles and email volume — an additional shift may occasionally be scheduled on Friday or Monday.

Flexibility is important, as scheduling adjustments are determined by projected workload.

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Work from home

Education:

• Bachelor's (Preferred)

Language:

• Bilingual (Preferred)

Location:

• Pensacola, FL (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Required)

Work Location: Remote