Customer Support Representative with Graphic Design Experience (Adobe Illustrator exp required).

Customer support with graphic design experience

We are a rapidly expanding e-commerce printing company on an exciting growth path, and we're looking for a Customer Support Agent who shares our commitment to excellence. Our team is built on collaboration, innovation, and mutual support, and we believe in empowering our team members to grow and thrive in their careers.

About the Role: As Customer Support you will work as a liaison between our customers and our production. This role will work to support our customer base and answer any and all questions. This role will also assist in the management of large orders and will at times need to assist customers with diagnosing and solving file issues. The ideal candidate will have customer service, and administrative experience. Graphic design experience is a plus - specifically preflight experience. Experience working with Adobe illustrator and Photoshop are required.

Key Responsibilities:

• Engage with customers via email and phone to answer questions, provide information, and resolve concerns.
• Assist with account set up, returns, and general inquiries, always maintaining a positive and professional attitude.
• Handle customer feedback and complaints with empathy and efficiency, ensuring a seamless resolution.
• Collaborate with the team to enhance our customer service approach and elevate the overall experience.

What We’re Looking For:

• Experience in customer service or a similar role and graphic design.
• A positive, can-do attitude and a willingness to learn quickly.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Why work for us?

• Be part of a growing company with potential for professional development.
• Work in an exciting, fast-paced environment where your contributions matter.
• Gain hands-on experience in the thriving e-commerce and printing industry.

Position Details:

• Schedule: Sunday and Monday from 7:00 am to 2:30 pm.
• Part-time role - 15 hours per week.

If you’re passionate about providing excellent customer service and want to grow with a company on the rise, we’d love to hear from you!

Job Type: Part-time

Expected hours: 15 hours per week

Work Location: In person

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Paid time off

Shift:

• Day shift

Application Question(s):

• Which customer service software have you used?

Do you have any experience with adobe illustrator or photoshop?

Ability to Commute:

• Warren, MI (Required)

Work Location: In person