Customer Support Representative (work from office)

Job Description

·Respond and initiate calls to our existing customers.

· Respond to customer requests from our e-commerce site and social media (Whatsapp, Instagram, Facebook, etc.) accurately, quickly and effectively.

· Listen & Resolve to customers’ concerns, issues and questions.

· Enhance our online presence by identifying and engaging potential customers to effectively promote the company.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Acknowledging and resolving customer complaints.

· Open new customer accounts on the CRM and website.

· Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.

· Recommend possible products to meet the customers’ needs.

· Filter and transfer customers and to online sales department.

· Prepare customer reports by gathering data collected during customer interactions.

· Ensure customer satisfaction and provide professional customer support.

Skills and Qualification

Some of the key skills for a customer service representative are:

· Personable and attentive

· Strong communication skills

· Strong interpersonal skills

· Strong non-verbal communicator

· Familiar with the software used to connect with customers and gather their information.

· Experience working with customer support.

· Knowledge of applicable products and markets.

* English, Turkish, Spanish, Arabic and French speaker.

Job Type: Full-time

Language:

• Français (Preferred)
• Spanish (Preferred)
• Arabic (Preferred)
• Italian (Preferred)