Customer Support & Sales Executive (Female)

About the Role:

We are seeking a confident and customer-focused female professional to join our team as a Customer Support & Sales Executive. The ideal candidate will handle inbound inquiries received through our website and social media channels, provide accurate product information, and convert these inquiries into confirmed sales.

Key Responsibilities:

• Handle incoming calls, website chats, and inquiries from Google or other online platforms.
• Provide professional assistance and product information to potential customers.
• Understand customer needs and recommend suitable solutions or products.
• Convert online leads into confirmed sales through effective communication and follow-ups.
• Maintain customer records and update CRM with inquiry and conversion details.
• Coordinate with internal teams to ensure timely order processing and customer satisfaction.
• Prepare daily and weekly reports on leads, follow-ups, and conversions.

Requirements:

• Female candidate with strong communication and interpersonal skills.
• Minimum Intermediate / Bachelor’s degree (preferably in Business, Marketing, or IT).
• Prior experience in customer service, telemarketing, or sales (preferred but not mandatory).
• Confident telephone and written communication skills in English and Urdu.
• Good computer literacy and familiarity with online chat or lead management tools.
• Positive attitude, persuasive personality, and ability to meet targets.

What We Offer:

• Friendly and professional work environment.
• Performance-based incentives and growth opportunities.
• Training on product knowledge and customer engagement.

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person