Customer Support / Soft Sales Representative

Avore Private Limited - Leading Facilities Management Service Provider in UAE

Overview
We're seeking a motivated Customer Support / Soft Sales Representative to handle client inquiries, provide excellent service, and identify growth opportunities.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Identify upselling and cross-selling opportunities
• Manage leads and follow-ups in CRM
• Maintain customer records and prepare reports
• Coordinate with vendors for service delivery
• Contribute to process improvements
• Update schedules in real-time based on new requests and changes

Requirements

• Strong English communication skills (verbal & written)
• Proficiency in MS Office, Google Sheets, and CRM tools
• Excellent scheduling and organizational skills
• Strong customer service orientation
• Work Schedule: 10:00AM - 7:00PM (6 days a week)
• Availability to work on Sundays.
• Once per week office attendance required
• Reliable internet and work-from-home setup
• Previous customer support/sales experience preferred

Benefits

• Fixed salary + performance commissions
• Remote work flexibility
• Career advancement opportunities
• Supportive, dynamic team environment

What We Look For

• Fast learner who can handle multiple tasks
• Proactive approach to customer satisfaction
• Goal-oriented with strong work ethic

Training Program

• Week 1-2: 5 hours/day in-office training (company overview, tools, customer service standards)
• Week 3-4+: Gradually increasing hours with live customer interactions and mentoring
• Total: 4-6 weeks until full independence

Pay: Rs40,000.00 per month

Application Question(s):

• Are you willing to work across sales, customer support, and operations during the training period?
• Are you comfortable with a hybrid role (1–2 days/week in office)?

Work Location: Hybrid remote in Lahore