Customer Support Specialist

Salary Range: 80,000–110,000 per month (depending on experience)

Location: On-site

Employment Type: Full-Time

Job Summary:

We are looking for a Customer Support Specialist to handle more complex customer cases, lead client communication, and ensure smooth service delivery. This role requires stronger analytical skills, relationship-building abilities, and the confidence to guide customers through advanced troubleshooting, onboarding, or escalations. The ideal candidate is proactive, resourceful, and capable of presenting solutions effectively to both customers and internal stakeholders.

Key Responsibilities:

Serve as a primary escalation point for complex customer inquiries

Manage customer onboarding, training sessions, or product walk-throughs when required

Analyze recurring customer issues and collaborate with product/technical teams for resolution

Develop strong customer relationships to enhance trust and retention

Create or improve support documentation, help guides, and knowledge base materials

Track performance metrics and contribute to support process improvement initiatives

Qualifications:

Excellent English communication skills (clear, confident, and polished)

Strong presentation, negotiation, and relationship-building abilities

Ability to work independently and manage multiple priorities in a fast-paced environment

Experience with CRM or ticketing systems (e.g., Zendesk, Freshdesk, HubSpot, Salesforce)

2+ years of customer support or client-facing experience required