Customer Support Specialist

Wyxan is a forward-thinking IT solutions company powered by innovation and expertise. Our team of talented developers, designers, and strategists collaborates to deliver cutting-edge technology solutions that help businesses streamline operations, scale efficiently, and achieve sustainable growth.

Role Overview

We are seeking a highly motivated, detail-oriented, and experienced Customer Support Specialist with excellent English communication skills to join our operations team. This role involves real-time monitoring of field personnel, maintaining consistent communication with on-site team members, and ensuring compliance with operational protocols. The ideal candidate will be proactive, responsible, and capable of handling time-sensitive situations with confidence and clarity.

Key Responsibilities:

• Monitor real-time activity of field personnel and ensure timely completion of check-ins, reports, and assigned duties.
• Promptly contact on-site staff via phone when scheduled tasks or check-ins are missed, and ensure corrective action is taken.
• Maintain accurate logs of all communications and operational updates.
• Respond to inquiries and concerns from clients, providing timely and professional support.
• Escalate operational issues to management when necessary.
• Collaborate with internal teams to ensure smooth daily operations.
• Prepare daily shift reports and summaries of any issues or incidents.
• Follow up with field personnel to confirm task completion and service quality.

Requirements:

• Excellent verbal and written communication skills in English.
• Strong sense of responsibility and ability to work independently.
• Previous experience in customer support, dispatch, or operations monitoring preferred.
• Ability to multitask and remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Comfortable making phone calls and addressing operational issues in real time.
• Flexible to work various shifts, including weekends and nights.

Preferred Qualifications:

• Experience in the security, logistics, or service industry is a plus.
• Familiarity with workforce tracking or scheduling platforms.

Why Join Wyxan

• Fuel allowance
• Leave encashment
• Medical coverage
• Work with a growing, ambitious team
• Creative freedom to shape and grow the brand’s voice
• Flexible and collaborative work environment

Location: Gulberg Greens, Islamabad

Job Type: Full-time

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Salary Expectations?

Education:

• Bachelor's (Required)

Experience:

• Customer Support Representative: 2 years (Required)

Location:

• Islamabad (Required)

Work Location: In person