Customer Support Specialist

Job Description

Lakeshore Fiber is seeking a Customer Support Specialist to provide outstanding service to our residential and business customers. This role is ideal for someone who is comfortable on the phone, enjoys problem-solving, and can efficiently navigate multiple systems in a fast-paced environment.

You will be the first point of contact for customers, assisting with account questions, service issues, and general support using RingCentral, Sonar, and internal mapping tools.

Responsibilities

• Answer inbound customer calls and messages using RingCentral
• Assist with billing, account updates, and service requests in Sonar
• Troubleshoot basic internet and connectivity issues
• Use mapping tools to verify service areas, outages, and installations
• Accurately document customer interactions and resolutions
• Work closely with technical and field teams when escalation is needed
• Provide friendly, professional, and clear customer communication

Qualifications

• Customer service or call center experience preferred
• Strong verbal and written communication skills
• Comfortable using multiple computer systems at the same time
• Experience with RingCentral, Sonar, or ISP/telecom support is a plus
• Dependable, detail-oriented, and able to follow processes

Nice to Have

• ISP, telecom, or utility industry experience
• Basic understanding of internet services (fiber, Wi‑Fi, routers)
• Billing or account support background

Benefits

• Competitive pay
• Paid time off and holidays
• Health, dental, and vision benefits (if applicable)
• Training provided on systems and fiber services
• Growth opportunities within a local, expanding ISP

Apply here or email your resume to skramer@lakeshorefiber.com today if you enjoy helping customers and want to be part of a growing fiber internet provider.

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person