Customer Support Specialist

About the role:

We're trickcv, a chrome extension and web app that tailors CVs to specific job

descriptions in seconds using AI. We're live in the Chrome Web Store with a

few hundred active users and growing fast. As we scale, we need a customer

support person to be the friendly voice answering questions, helping new users

through their first tailored CV, and flagging product issues back to the

team.

This is a part-time hourly role, ~10-15 hours per week to start, with room to

expand as we grow. You'll work directly with the founder and have real impact

on the user experience.

What you'll work on:

- Email and in-app chat support for trickcv users

- Helping new users through their first CV tailoring (our activation moment)

- Triaging product feedback and bug reports, routing to engineering

- Building out a small help center and FAQ as common questions surface

- Occasional short Loom walkthroughs for users stuck on a flow

Requirements:

- Excellent written English (non-negotiable, you'll be talking to US/UK/EU

users daily)

- Empathetic, patient, genuinely curious about people's job-hunt struggles

- Comfortable with chat tools (Intercom, Crisp, or similar)

- Some prior customer support or community management experience

- Can work async with at least 4 hours of overlap with US Eastern Time

Nice to have, not required:

- Personal job-hunt experience (you've felt the CV pain firsthand)

- Familiarity with AI tools (ChatGPT, Claude, etc.) so you can explain them to

non-technical users

- Basic technical literacy (you know what a Chrome extension is)

- Experience supporting a SaaS or B2C product

What we offer:

- $10-15 per hour depending on experience, paid via Stripe / Wise / Polar

- Fully remote

- Flexible hours within your overlap window

- Direct line to the founder, your feedback shapes the product roadmap

- Bump in hours and rate as the company grows

How to apply (read this section, it matters):

Customer support at trickcv means being a fluent user yourself. Before

applying, please do this:

1. Install trickcv from the Chrome Web Store (free, 30 seconds)

2. Open this exact job posting in your browser

3. Click the trickcv button that auto-appears on the page

4. Watch it tailor your CV to this specific role in about 10 seconds

5. Download the tailored CV

Then in your application, include:

- A 2-3 sentence note on what worked, what felt confusing, and one thing you

would change about the onboarding flow

- The tailored CV you generated using trickcv (attached)

- A note on why customer support specifically, and why trickcv versus any

other AI startup

We will not interview applicants who haven't tried the product. That is the

job, after all.

Candidates who tailor their CV with trickcv typically score higher in our

review, because our own scoring system runs against this exact job

description.

We respond to qualified applications within 7 days.

Pay: $25.37 - $30.55 per hour

Benefits:

• Flexible schedule
• Health insurance
• Relocation assistance
• Work from home

Work Location: In person