Customer Support Specialist

Customer Service Specialist

Do you love building relationships? Are you easy to talk to?

Join our Customer Service Team! This is an opportunity to start a career in transportation and incorporate yourself into the business. We are looking for a detailed-minded candidate to complement our customer service team. Transportation is a very diverse business with many unique challenges. Be part of a team that prioritizes the customer experience and is part of managing our customer’s freight movements throughout the country ensuring we meet their service needs. Schedule shift is a Monday-Friday with a start time of 7:30am or 8:00am.

How can you be successful as a Customer Support Specialist?

• Build loads for customer orders
• 214 Updates (EDI)
• 80% email, 20% phone work
• Appointment scheduling and reschedules
• Customer website updates
• Phone calls to obtain necessary paperwork
• Monitoring on-time pickup and delivery. Updating the Customer Service Specialist with this information
• Special projects as requested by your manager
• Work with team to achieve commercial excellence

Job Qualifications Required for Success:

• Decisiveness: Have the ability to put things into perspective, weigh all your options, assess all relevant information, and anticipate the outcome, good and bad. Have the ability to know who can help you reach a solution.
• Communication: Ability to adjust your tone/style according to your audience, ability to explain complex issues both internally and externally.
• Time Management: Have the ability to manage your time to efficiently prioritize tasks while adopting an attitude to take on new tasks and deadlines.
• Self-motivation: Having a positive attitude and the initiative to work without constant supervision.
• Teamwork: working for our common goal, knowing when to be a leader and when to be a listener. Ability to be perceptive along with receptive to others' needs and responsibilities.
• Conflict Resolution: Have strong interpersonal skills and the ability to establish a rapport with others, know how to be persuasive with the ability to stay calm.
• Computer Expertise: Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint.

Work lifestyle you will experience:

• Values-based culture: Commitment to Safety and Creating a Great Place to Work.
• We are collaborative with a culture of innovation, nimbleness, and the drive to succeed.
• Generous work/life balance, family first mindset.
• Decision-making from the bottom up not the top down.
• Continual development training to enhance your current skill set both soft and technical.
• Ability to work with others within the company on projects that enhance our work experience.

Education and experience requirements:

• Minimum of High School Diploma or Equivalent required
• Transportation or Customer Service experience a plus

Why PTI? Take a look at PTI’s advantages and apply today:

• Excellent company culture with family-like work environment. (We wouldn’t be who we are today without our employees!)
• Bonus plan eligibility, up to 8% of your salary
• Health, dental, and vision insurance
• Employer contributions to your Health Savings Account
• Short term disability and long term disability
• 100% company paid life insurance
• 401k Retirement Savings with company match
• Paid Time Off and company paid holidays
• Drive Your Wellbeing Program (third party nurse partner available at no cost to you)
• Financial Counseling Program
• Employee Assistance Program
• Ongoing training and employee development opportunities
• Education Assistance Program for master’s degree.

A Dedicated Transportation Partner of the Green Bay Packers
At Paper Transport, we’re not just building careers, we’re building community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that’s driving forward with purpose, pride, and a winning spirit.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.