Customer Support Specialist

Customer Support Specialist

*This role is open to candidates based in the Salt Lake City area, starting remotely with an expectation to work in person or in a hybrid capacity as the team continues to scale.

We are looking for a Customer Support Specialist with a passion for technology and beauty to assist customers when using Musely FaceRx treatments and services. Customer Support Specialist responsibilities include resolving customer queries, providing solutions and guiding treatment users through a new skincare journey. To be successful in this role, you should be an excellent communicator who’s able to earn customer trust. Ultimately, you will help establish our reputation as a company with excellent customer support and attention to detail.

Responsibilities

• Respond to customer queries in a timely and accurate manner, via phone, email, chat, or social media
• Analyze and report reoccurring issues
• Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share with other teams

Skills

• Experience as a Customer Support Specialist or similar Customer Support role
• Patience when handling tough cases
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Ability to work independently
• Analytical thinking skills and attention to detail

Qualifications

• Associate's/Bachelor's Degree preferred
• 2+ years previous customer service/retail/restaurant experience
• Friendly and welcoming manner with customers, doctors and pharmacists
• Ability to explain complex concepts in a clear, simple manner
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Fluency in Spanish is a plus
• Solid understanding of skincare terminology, ingredients, and treatment methods
• Experience with Phone Support and Live Chat preferred

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere!

Job Type: Remote to start, hybrid thereafter, Full-time, 8 hour shifts, Monday-Friday

Language: English (Required)

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Education:

• Associate (Preferred)

Location:

• Salt Lake City, UT (Required)

Work Location: Remote