Customer Support Specialist (Arabic & English)

About Us

Mobility Eye FZC is a fast-growing software development and software company delivering enterprise platforms, digital solutions, and technology services to government and private sector clients. Our solutions focus on data platforms, workflow systems, analytics, and customer-centric digital transformation.

We are looking for a dedicated and professional Customer Support Specialist to join our team and act as a key point of contact between our clients and our technical teams. This is a full-time, onsite position.

Job Summary

The Customer Support Specialist will be responsible for providing high-quality customer support in both Arabic and English, handling client trainings, inquiries, incidents, and service requests related to our software products and solutions.

The role requires strong communication skills, technical understanding, and the ability to coordinate efficiently with internal teams to ensure timely issue resolution and high customer satisfaction

Responsibilities

• Serve as the first point of contact for customers via email, phone, and ticketing systems.
• Provide customer support in Arabic and English.
• Log, track, and manage support tickets, incidents, and service requests.
• Diagnose and troubleshoot basic technical issues related to software platforms.
• Escalate complex issues to QA, development, or infrastructure teams when required.
• Follow up with customers to ensure issues are resolved and expectations are met.
• Maintain accurate documentation of issues, resolutions, and FAQs.
• Assist customers with system usage, onboarding, and general guidance.
• Collaborate closely with internal teams to improve product quality and customer experience.
• Ensure adherence to SLAs and internal support processes.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Fluent in Arabic and English (spoken and written) – is a plus.
• Minimum 3 years of experience in customer support, technical support, or a related role.
• Experience supporting software applications, web platforms, or IT systems.
• Familiarity with ticketing systems such as Jira, Service Desk, or similar tools.
• Strong communication, problem-solving, and customer-handling skills.
• Ability to work in a fast-paced, client-focused environment.
• Attention to detail and strong organizational skills.
• Prior experience in a software development or software reseller company is a strong advantage.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month