Customer Support Specialist (Chat)

Job Title: Customer Support Specialist (Chat)

Location: Lahore (PGECHS Phase 2)
Job Type: Full-Time
Shift: Evening Shift
Salary: PKR 60,000 – 70,000 per month

Job Description

We are looking for a dedicated and professional Customer Support Specialist (Chat) to join our team. The ideal candidate will have at least 2 years of experience in customer support and strong English communication skills. This role involves handling customer queries through chat, ensuring a smooth and satisfactory customer experience.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner
• Resolve customer issues efficiently while maintaining a positive attitude
• Provide accurate information about products and services
• Maintain proper records of customer interactions
• Escalate complex issues to the relevant department when necessary
• Ensure high levels of customer satisfaction

Requirements

• Minimum 2 years of experience in customer support (chat preferred)
• Strong English skills (speaking, writing, and listening)
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced environment
• Must be a male candidate
• Willing to work in evening shifts
• Must be available to work on weekends

Working Schedule

• 6 days a week
• 1 day off (Monday to Friday)
• Weekends are mandatory working days

Compensation & Benefits

• Competitive salary package: PKR 60,000 – 70,000
• Professional work environment
• Growth and learning opportunities

How to Apply

Interested candidates can apply by submitting their updated resume. Only shortlisted candidates will be contacted.

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person