Customer Support Specialist (Email)

Job Overview

NYC Skyline Construction Corp, a leading name in the New York construction industry, is seeking a dedicated and articulate Customer Support Specialist (Email) to join our team. This is a full-time position based in New York, New York, United States. We are looking for a highly organised individual who will be the first point of contact for our clients, managing all email-based communications and ensuring a consistently high standard of service that reflects our company's commitment to quality and professionalism.

Responsibilities

As a Customer Support Specialist, you will be instrumental in maintaining our client relationships. Your primary duties will include:
* Responding to customer enquiries via email in a timely, professional, and accurate manner.
* Investigating and resolving client issues, from simple questions to complex complaints, ensuring a satisfactory outcome.
* Liaising with project managers and other internal departments to coordinate resolutions for client concerns.
* Maintaining detailed and accurate records of all customer interactions and transactions in our CRM system.
* Identifying trends in customer enquiries to help us improve our services and client communications.
* Proactively communicating project updates or potential service disruptions to relevant clients.

Qualifications

The ideal candidate will possess the following qualifications and skills:
* Proven experience in a customer support, client services, or a similar role, with a strong focus on written communication.
* Exceptional command of the English language, with outstanding writing, editing, and proofreading skills.
* Excellent problem-solving abilities and a talent for de-escalating challenging situations.
* Strong organisational skills and the ability to manage multiple enquiries simultaneously.
* Proficiency in using CRM software and other customer support tools.
* A high level of professionalism, empathy, and patience.
* Experience within the construction or a related industry is desirable but not essential.

What We Offer

* A competitive hourly wage of $20 - $33 USD per hour, commensurate with experience.
* The opportunity to be part of a dynamic and reputable company making a mark on the New York skyline.
* A supportive team environment with opportunities for professional development.
* A comprehensive benefits package will be discussed with candidates during the interview process.