Customer Support Specialist - Forex

Job Overview:

We are looking for individuals with a keen eye for detail, precision, accountability, independence, initiative, hardworking and interested in joining our Institutional Support Team. The Institutional FX Support job will be part of the Support team, responsible for servicing multiple institutional clients across Globally. Applicants must be in UAE and have previous exchange, banks or forex customer support experience.

Key Responsibilities:

• Providing comprehensive assistance to clients, addressing their inquiries, and ensuring resolution for all issues.
• Maintaining, supporting, and developing long relationships with institutional FX clients.
• Work closely with FX trading desk & Institutional Sales Team to provide best execution to clients across a range of FX instruments.
• Work well within a team environment to foster growth across a range of client types.
• Prioritization and organization to manage the volume of clients.
• Good understanding of Treating Customers Fairly and all regulatory requirements for both company and individuals
• Candidate should have solid knowledge of our products, target markets, and a competitive landscape.
• Understanding the onboarding requirements for new clients across various regulations and fostering enduring relationships.
• Develop relationships with stakeholders across the various local offices

Skills, experience and qualifications:

• Degree holder in any discipline, preferably in Accounting and Finance.
• Institutional Support/Operations experience within margin FX or agency model.
• Strong operations and support track record with a demonstrable ability to lease with clients and maintain business.
• Understanding of following systems: MT4/MT5

Personal Attributes:

• Self-motivated, proactive, and results-oriented.
• Strong attention to detail and ability to handle multiple tasks in a fast-paced environment.
• Self-starting individual, ambitious and enthusiastic team player