Customer Support Specialist – Full-Time & Part-Time Positions Available

Customer Support Specialist – Full-Time & Part-Time Positions Available

We're hiring for two roles on our customer support team. Please read the schedule details carefully and apply for the position that fits your availability.

FULL-TIME POSITION – Monday through Friday

Monday–Friday, full-time hours starting at 8:30 or 9:00 AM (in-person at our West Babylon, NY office). Exact start time will be discussed during the interview process.

PART-TIME POSITION – Afternoons & Weekends

Weekday afternoons: 2–3 shifts per week.

Start time is flexible between 3:00 PM and 4:30 PM (based on your availability), and each shift runs until 8:00 PM (in-person at our West Babylon office).

Weekends:

• Saturdays: 8:00 AM–2:00 PM or 2:00 PM–7:00 PM (2 shifts available)
• Sundays: 8:00 AM–6:00 PM every other week

Training period: 100% in-person at the West Babylon office.

After training, weekday shifts remain in-person; weekend shifts can be performed remotely.

Important: Both weekday afternoon and weekend availability are required. If you cannot commit to both, this position is not the right fit.

About Jiffy Junk

Since 2014, Jiffy Junk has grown from serving Long Island's Nassau and Suffolk Counties to providing Professional Junk Removal Services nationwide. Our award-winning team is built on reliability, professionalism, and exceptional customer support.

The Role

You'll be the first point of contact for customers needing junk removal services. This is a fast-paced, high-volume role — we're always juggling calls, follow-ups, scheduling, and coordination across multiple systems at the same time. The work itself isn't overly complicated, but it does require strong multitasking skills and good judgment. If you're someone who can think on your feet, stay organized, and handle several things at once without dropping the ball, you'll do well here.

Day to day, that includes:

• Handling inbound calls, texts, emails, and video chats
• Providing accurate virtual quotes and explaining service options
• Scheduling and rescheduling appointments
• Following up with customers to ensure satisfaction
• Maintaining detailed records of all interactions
• Supporting basic sales conversations (comprehensive training provided)

Requirements

• Reliable transportation to West Babylon, NY 11704
• Strong multitasking ability — you'll be working across multiple platforms and handling several tasks simultaneously
• Strong phone communication skills and professional demeanor
• Computer proficiency — comfortable with email, scheduling software, and working across multiple systems
• Dependable and punctual
• High school diploma or equivalent
• Must be 18 or older

Strongly Preferred:

• Previous customer service, call center, or hospitality experience
• Sales or upselling experience
• Solid attendance record in previous positions

What We Offer

• Pay: $18.00–$22.00/hour (performance review after 90 days)
• Comprehensive paid training
• Supportive team environment with an award-winning culture
• Genuine room for advancement — Jiffy Junk is a national company ranked No. 366 on the 2024 Inc. 5000. We're constantly expanding into new territories and adding services, and we prioritize promoting from within.

Ready to Apply?

We're looking for reliable, customer-focused people who can multitask and use good judgment. Please indicate in your application which position you're applying for (full-time or part-time). If that sounds like you, we'd love to hear from you.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• SCHEDULE REQUIREMENTS – PLEASE READ:

Weekdays: 2–3 afternoon shifts per week, starting between 3:00–4:30 PM (ALWAYS in-person at our West Babylon office).

Weekends: Mandatory rotating split shifts – Saturdays either 7 AM–1 PM or 2 PM–7 PM; Sundays 8 AM–6 PM.

Training: 100% in-person at our West Babylon office.

After training: Weekday shifts stay in-person; weekend shifts may be remote.

If you cannot do both weekday afternoons and weekends, please do not apply or schedule an interview.

Does this schedule work for you? Please answer Yes or No.

Education:

• High school or equivalent (Required)

Ability to Commute:

• West Babylon, NY 11704 (Required)

Work Location: In person