Customer Support Specialist - Kuwait

About iCARRY:

iCARRY is a multi-carrier logistics aggregator operating across the GCC and Levant region, committed to simplifying and optimizing last-mile delivery for e-commerce businesses. We connect clients with the most suitable delivery providers while offering world-class support and smart tech solutions.

Role Overview:

As a Customer Support Specialist at iCARRY, you will serve as the main point of contact for our customers, delivering a dedicated, professional, and proactive support experience. You will not only address inquiries but also guide customers on best practices, system usage, and ensure overall satisfaction with our services. This role requires someone who is solution-driven, people-oriented, and ready to go above and beyond to ensure every customer interaction is smooth, supportive, and value-driven.

Key Responsibilities:

• Deliver exceptional customer service across phone, email, chat, and WhatsApp.
• Act as the primary contact for all customer support inquiries, ensuring quick and professional resolution.
• Assist customers in understanding and effectively using the iCARRY system and platform tools.
• Provide step-by-step guidance and hands-on support to ensure a seamless onboarding experience.
• Follow up on delivery issues and actively communicate with internal teams to resolve problems.
• dentify recurring issues and recommend enhancements to improve customer satisfaction and process efficiency.
• Maintain detailed records of customer interactions and feedback to support continuous service improvement.
• Collaborate closely with operations, tech, and account management teams to ensure an integrated customer experience.
• Go above and beyond to exceed customer expectations and build long-term loyalty.

Requirements:

• 1–3 years of experience in customer support, preferably in logistics, SaaS, or e-commerce.
• Strong verbal and written communication skills in both English and Arabic.
• Familiarity with online platforms and comfort using digital tools.
• Customer-first mindset, with the ability to remain calm and professional under pressure.
• Strong organizational and multitasking skills.
• Positive, can-do attitude with a proactive and ownership-driven approach to tasks.