Customer Support Specialist - Morning Shift

Job Title: Customer Support Specialist (Morning Shift)
Location: Remote
Company: Bonyan Academy
Job Type: Full-time
Salary: Starting from E£10,000 per month (Net)

About Us

Bonyan Academy provides high-quality Arabic and Quran teaching services to students around the world. Our mission is to create engaging and meaningful learning experiences through dedicated teachers and outstanding customer support.

Job Description

We are currently looking for a Customer Support Specialist to join our team and support our international students and families across different time zones.

Responsibilities

• Provide technical and billing support to customers in the USA, Canada, UK, Australia, and New Zealand.
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Create, manage, and resolve customer tickets using our CRM system.
• Follow and contribute to improving customer success processes.
• Convert leads into sales by effectively communicating the value of our language programs.
• Build strong long-term relationships with customers to ensure satisfaction and retention.

Requirements

• Bachelor’s degree (any field).
• Minimum 1 year of experience in international customer service (call center experience is preferred).
• Fluent English (spoken and written) is mandatory.
• Strong organizational skills and attention to detail.
• Proficiency in Google Sheets, Google Calendar, and Zoom.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced remote environment.

Working Hours & Conditions

• Full-time remote position.
• Morning shift: from 5:00 AM to 2:00 PM (including a 1-hour break).
• Weekly days off: Monday and Tuesday.
• Final responsibilities and workflow details will be discussed during the interview process.

Salary & Benefits

• Starting salary: E£10,000 Net per month.
• Salary increase after successfully completing the first 3 months.

Pay: From E£10,000.00 per month

Work Location: Remote