Customer Support Specialist - Remote

You're tired of support jobs that treat you like a ticket machine.

You want remote work that's steady, clear, and actually matters.

You want to solve real problems, not just copy-paste replies all night.

If you take pride in catching issues early and keeping customers calm, keep reading.

Who We Are

WhoHire exists to make hiring easier and more accurate for trades businesses. We're building something that matters: a world where companies stop guessing on hires and start predicting who will perform and stay.

As a remote Customer Support Specialist, you'll be part of that mission in a real way. This team is outcome-oriented over task-oriented, which means your work isn't about looking busy. It's about making sure customers get answers, support, and peace of mind.

What You'll Be Doing

Your shift keeps the lights on while customers sleep. You'll monitor accounts overnight, spot issues before they grow teeth, and make sure the next morning starts with answers instead of fires.

This isn't a ticket-closing role. You're part of the Ground Crew behind a customer success model that runs day and night. When hiring pipelines are moving fast, your sharp eye and fast action help customers feel supported, protected, and confident.

The best part? You'll know your work matters. You're not answering random messages to hit a number. You're helping businesses trust the system, trust the process, and trust the people behind it.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The process:

• Click apply and answer a few Who, What, When questions. (5 min)
• You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
• You'll get a text for a quick 1-way video question. (5 min)
• We'll send you a link to get scheduled for an in-person interview.
• You can easily be in for an interview within a couple days from right now.

What You'll Earn

You'll earn $7 per hour for a full-time 40-hour week. You'll also get paid time off and paid holidays, so this is steady remote work with real structure behind it.

Why Work With Us

If you hate ownership, this won't feel good. If you want to hide behind scripts and do the bare minimum, this isn't your place.

But if you like being trusted to think, spot problems early, and protect the customer experience, you'll fit right in. We care about outcomes over tasks, and every person on this team plays a part in building something that matters.

• Remote role
• Full-time 40-hour schedule - 2am - 10am.
• Paid time off
• Paid holidays
• A mission tied to helping businesses build stronger teams
• A support model where your work is a competitive weapon, not an afterthought

Who We're Looking For

You'll thrive here if you're sharp, service-driven, and serious about being the person customers can count on when things need attention fast. You don't wait for chaos. You prevent it.

• You want full-time remote work at 40 hours per week
• You take pride in monitoring, catching issues early, and following through
• You care about customer trust, not just clearing a queue
• You like working in a team that values outcomes over appearances
• You should not apply if you want a low-accountability support job
• You should not apply if you need constant hand-holding to stay on track

If this sounds like your kind of role, apply now. The right person could move fast, and this is the kind of job that feels good when you're built for it.

Requirements

• Employment Type: Contract
• Work Hours: 40 to 40 hours work
• Required Experience: None(1) years