Customer Support Telugu (Female)

At our company, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Objectives of this role

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency
• Fluency in Telugu (mandatory); knowledge of Hindi is a plus.
• Prior experience in telesales, telemarketing, or customer support is a plus.

Job Type: Full-time

Pay: AED1,500.00 - AED2,500.00 per month

Experience:

• customer service: 2 years (Required)

Language:

• hindi (Required)
• Telugu (Required)