Customer Support & Warehouse Operations Executive

We are looking for a responsible, detail-oriented executive who can handle customer support (WhatsApp & calls) and manage daily warehouse operations including order processing, returns, and coordination with logistics partners.

This role is critical to ensure smooth order fulfillment and a great customer experience.

Key ResponsibilitiesCustomer Support (Primary)

• Handle customer queries via WhatsApp, calls, and emails
• Manage order status, delivery issues, returns, exchanges, and refunds
• Communicate clearly and politely with customers
• Follow defined SOPs for responses and escalation
• Maintain proper records of customer issues and resolutions

Warehouse & Operations

• Process daily orders, exchanges, and returns
• Coordinate with delivery partners (Delhivery, Bluedart, etc.)
• Ensure accurate picking, packing, and dispatch
• Manage RTO, damaged, and returned inventory
• Maintain basic inventory tracking
• Flag issues related to delays, shortages, or damages
• Ensure warehouse discipline, cleanliness, and accuracy

Skills & Requirements

• Decent spoken and written communication skills (Basic English, Hindi mandatory)
• Prior experience in customer support / warehouse / e-commerce operations preferred
• Comfortable using WhatsApp, Excel, order panels (Shopify, Browntape, etc.)
• Organized, reliable, and able to handle pressure during high order volumes
• Willing to work hands-on in warehouse environment
• Problem-solving attitude with customer-first mindset

Preferred Background

• Experience in D2C fashion / e-commerce / logistics
• Understanding of returns, exchanges, RTO handling
• Familiar with courier coordination and dispatch timelines

Working Days & Timings

• 6 days working
• 9:00 AM – 7:00 PM

Compensation

• ₹15,000 – ₹25,000 per month

(Based on experience and skill level)

Job Type: Permanent

Pay: ₹15,000.00 - ₹22,139.63 per month

Work Location: In person