Customer Supportive Executive

Job Title: Customer Support Executive

Department: Sales & Customer Service
Location: Coimbatore
Industry: Roofing Sheet Manufacturing

Job Summary:

The Customer Support Executive will be responsible for handling customer inquiries, order follow-ups, complaint resolution, and ensuring a smooth customer experience. This role requires strong communication skills, product knowledge, and the ability to coordinate effectively with internal teams such as sales, production, accounts, and logistics.

Key Responsibilities: Customer Interaction & Support

• Respond to customer calls, emails, and WhatsApp inquiries promptly and professionally.
• Provide product information, pricing details, and guidance on roofing sheet specifications.
• Maintain excellent customer relationships and ensure high customer satisfaction.

Order Management

• Receive and process customer orders in coordination with the sales and production team.
• Follow up on order status, dispatch schedules, and delivery timelines.
• Update customers regarding order confirmation, delays, or changes.

Complaint Handling

• Address customer complaints related to product quality, delivery, billing, or service.
• Coordinate with quality, production, and logistics teams to resolve issues.
• Ensure proper documentation of complaints and follow-up until closure.

Documentation & Reporting

• Maintain customer records, inquiry logs, and order tracking sheets.
• Assist the accounts team in billing-related queries or payment follow-ups.
• Prepare daily/weekly customer support reports for management.

Skills & Qualifications:

• Bachelor’s degree .
• 1–3 years of experience in customer service or sales coordination (manufacturing industry preferred).
• Strong communication and interpersonal skills.
• Ability to handle pressure, multitask, and respond to customers politely.
• Basic computer skills: MS Excel, MS Word, Email handling.

Key Competencies:

• Customer-centric mindset
• Problem-solving ability
• Time management
• Team collaboration
• Professional communication

Food & Accommodation provided

Job Types: Full-time, Permanent

Pay: ₹15,200.00 - ₹25,000.00 per month

Work Location: In person