Customer Team Member

Here at AMI Consumer Services NJ, we’re redefining what exceptional customer relationships look like. We’re a fast-growing, customer-focused organization based in Jersey City that provides innovative sales and customer support solutions to top-tier clients in the telecommunications industry. As we expand across New Jersey, we are looking for enthusiastic, motivated individuals to join our firm as Customer Team Members.

Our Customer Team Members are at the forefront of our business, combining customer service expertise, sales acumen, and relationship management skills to deliver outstanding experiences and measurable growth. If you’re passionate about helping customers succeed, enjoy solving problems, and thrive in a dynamic, goal-driven environment, we want to meet you.

Key Responsibilities of the Customer Team Member:

• Serve as the primary point of contact for existing customers, delivering timely, accurate, professional and friendly support
• Resolve customer inquiries, issues, and service requests, with empathy and efficiency to ensure customer satisfaction and loyalty
• Assist customers with all steps of the onboarding process, including recommending appropriate solutions, placing sales orders, and walking them through activation
• Identify opportunities to upsell or cross-sell products or services when appropriate and when it aligns with customer needs and budget requirements
• Collaborate with fellow team members, management staff, and human resource departments to ensure overall company efficiency and profitability

Qualifications of the Customer Team Member:

• A high school diploma or equivalent; an Associate’s degree or higher is a plus, but not required
• 0-2 years experience in sales, customer service, or a client relations-type role is preferred
• Strong communication and interpersonal skills, able to communicate effectively with a diverse contingent of customers
• Proactive, motivated go getters who like setting goals and hitting them
• Multilingual candidates are encouraged to apply!

Job Type: Full-time

Pay: $46,500.00 - $59,950.00 per year

Work Location: In person