Customer Tech Support (Remote)

About Us:

CXC Simulations was founded in early 2007 as a Los Angeles based high-tech engineering firm that has revolutionized the design and manufacture of advanced personal racing and flight simulation equipment. CXC's highly-specialized devices are not only practical in a professional race team setting, but also for use by motoring clubs, racing schools, specialized retail environments and, of course, in the home. CXC Simulations offers high-end products with concierge level service and support.

We are a small team of dedicated individuals that enjoy wearing many hats and make the most exciting sport in the world as both our hobby and our career. Employees enjoy a professional but relaxed atmosphere.

We have a highly competitive, comprehensive benefits package that consists of:

100% Employee Paid Health Benefit w/Dental & Vision Options.

Life Insurance Options.

401K Savings Plan.

Paid Major Holidays and Highly Flexible Vacation & Personal Days.

Special Racing Related Company Programs & Activities. And other cool stuff...

Job Objective:

CXC Simulations is looking for a motivated, highly organized person to assist in customer support. We are a fast growing company with a great opportunity for growth and career advancement. This position requires a self starter looking to take ownership of this position.

Responsibilities:

• Service Agent
• Technical support to customers (Phone & email)
• Utilize Internet support ticket system
• Perform associated update procedures via Internet

Position Requirements:

• Excellent communication and follow through skills
• Willingness to learn about the product to provide ever better customer service
• Minimum 2 years experience with PC support, including deployment
• Minimum 2 years experience with structured general Customer Service
• Minimum 2 years experience with PC hardware troubleshooting and repair
• Ability to follow written and verbal instructions
• Adaptable to change in process or required activities
• Attention to detail
• Ability to interface with customers one on one and in groups
• Professional appearance and behavior, including punctuality
• Highly organized and strong time management skills
• Self-starter and team player, able to work independently and collaboratively
• Able to lift up to 50 lbs

CXC is an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Type: Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 16 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Have you built a PC before?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support: 2 years (Required)
• PC Gaming: 2 years (Required)

Work Location: Remote