Customers 'Accounts Opening &KYC Operations Manager

Job Summary:

The role is focusing on managing all operational and supervisory procedures related to the customer’s account opening and KYC data updates

Job Responsibilities:

• Ensuring full compliance with the bank’s approved policies and procedures related to the account opening and KYC processes.
• Lead and manage the account opening and KYC team to ensure high performance, accuracy and efficiency.
• Ensuring high efficiency in executing activities to maintain customer satisfaction while safeguarding the bank’s rights and regulatory obligations.
• Responsible for ensuring adherence to the established Service Level Agreement (SLA) standards and performance metrics.
• Develop and update the related policies and procedures to ensure the full compliance with the local regulations and KYC& AML standards.
• Provide the team with the required ongoing training and coaching on the job, regulatory updates and processes.

Job Qualifications:

• A bachelor’s degree in Business Administration, Accounting, Economics or relevant Majors.
• Preference will be given to candidates holding advanced degrees or specialized professional certifications.
• A minimum of 10 years of experience in banking operations, with a strong preference for expertise aligned with the role’s responsibilities. At least 5 of those years should be in managerial or supervisory roles.